There are four steps to getting behavioral health services.

 

1. Call a behavioral health provider
If you are experiencing a crisis, call the crisis line located in your county.  There are no eligibility requirements for utilizing crisis line services.

Call one of the behavioral health providers in your county and ask for behavioral health services.  The behavioral health provider will give you an appointment time for an assessment interview.

The behavioral health provider will also ask you questions about your health insurance so that he or she can tell you if you will be eligible for publicly funded services.  If you have private insurance the behavioral health provider will help determine if your insurance will cover the cost of your care, or help with references to other providers.

 

2. Assessment interview
During the assessment appointment the behavioral health provider will talk with you and get enough information to understand your background and problems.  The assessment appointment includes a behavioral health history and questions about your health, your family, and your current living arrangement.

With this information the behavioral health provider will be able to identify what type of behavioral health services will best meet your needs.  The behavioral health provider will also give you a temporary behavioral health diagnosis.  Medicaid and insurance companies require that all people receiving care have a behavioral health diagnosis.

The behavioral health provider will fill out a form that will be submitted to Great Rivers Behavioral Health for approval.

 

3. BHO review
Great Rivers Behavioral Health will review your behavioral health diagnosis and decide if you are eligible to receive publicly funded behavioral health services.

 

4. Notification
If Great Rivers Behavioral Health decides that you are eligible for publicly funded behavioral health services, you will be contacted and a first appointment for your treatment services will be set up.  Our goal is to meet with you and begin treatment within 10 working days of your assessment interview.

If Great Rivers Behavioral Health decides that you are not eligible for publicly funded behavioral health services, you will be sent a letter explaining why Great Rivers Behavioral Health declined your request for services.  This letter will also contain suggestions for getting help from other services. 

 

Click here for a complete listing of your Medicaid Behavioral Health Benefits.

Click here to view the Practice Guidelines Dissemination